Refund policy
Return & Refund Policy
Last Updated: August 2026
At Supply Chain Legends™, we're committed to providing premium-quality apparel and accessories for the people who keep the world moving. Because each item is made to order, please review our policy before making a purchase.
Returns
Most of our products are custom-made specifically for your order. For this reason, we do not accept returns or exchanges for:
Incorrect size ordered by the customer
Change of mind
Buyer preference
Accidental orders
Color or design preference after production has begun
Please review all sizing information carefully before placing your order.
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Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.
Please contact us within 7 days of delivery and include:
Your order number
A description of the issue
Clear photos of the item
Photos of the packaging (if applicable)
Once reviewed, we'll arrange a replacement or refund at no additional cost if the issue is confirmed.
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Refunds
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days after approval for your financial institution to process the refund.
Shipping charges are generally non-refundable unless the error was caused by us or our fulfillment partner.
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Exchanges
Because our products are made to order, we generally do not offer exchanges.
If you receive the wrong item or a manufacturing defect, we'll gladly replace it.
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Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible.
If production has not started, we'll do our best to update or cancel your order.
Once production begins, orders cannot be changed or canceled.
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Lost Packages
If your package is marked as delivered but you haven't received it:
1. Verify your shipping address.
2. Check with neighbors or your building office.
3. Contact the shipping carrier.
4. If you still need assistance, contact our support team.
We'll work with you to determine the best solution.
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Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is entered and the order has already shipped, additional shipping charges may apply for reshipment.
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How to Contact Us
For return or refund assistance, please contact us:
Supply Chain Legends™
📧 Email: support@supplychainlegends.store(replace with your business email)
🌐 Website: www.SupplyChainLegends.store
Please include your order number in all correspondence so we can assist you as quickly as possible.
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Our Commitment
At Supply Chain Legends™, customer satisfaction is important to us. If something isn't right with your order because of a production or fulfillment error, we'll work quickly to resolve the issue.
Thank you for supporting a brand built for warehouse teams, logistics professionals, transportation experts, procurement specialists, inventory managers, and everyone who keeps the world moving.
Supply Chain Legends™
Built for the People Who Keep the World Moving.